CareCall
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Caring check-in calls · Australia-wide

A caring call for the people you love. Peace of mind for you.

CareCall checks in on the people you love and care about, at the times you choose. A warm chat, a medication reminder, or anything you want them reminded about. After every call you get a short summary, and if they don’t answer, you’ll know within minutes.

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M Maggie · Morning check-in Today at 9:00 am · 6 minutes Answered
Good morning, Maggie. It’s CareCall, ringing for your check-in on behalf of Sarah. How are you today?
Oh, not too bad, love. Slept right through for once.
Lovely. And have you taken your morning tablets?
Emailed to Sarah at 9:07 am Maggie was in good spirits. She slept well, had porridge and took her tablets. Her left knee has been stiff since the weekend.
No app or smartphone They just answer the phone, like any other call.
Any Australian number Mobiles and landlines both work.
Always the same number We ring from 0495 053 372, so they know it’s us.
Honest about what it is It says it’s an automated assistant, and who set it up.
How it works

Five minutes to set up. Then we look in on them, just as you asked.

1

Tell us who to call

Their name, what they like to be called, their number and where they live.

“Call Mum Maggie. She’s in Sydney.”
2

Choose when, and what to talk about

A morning chat, a medication reminder, a lunch check, or all three. Hear it on your own phone first.

“Weekdays at 9 am. Ask about her garden and her tablets.”
3

Read how it went

A short summary lands in your inbox minutes after each call. Share it with family if you like.

“Slept well, took her tablets. Knee a bit stiff.”
What calls can do

A chat, a reminder, or both. You choose what each call is for.

Check-in
A warm chat about their day How they slept, what they’ve eaten, what they’re up to. It remembers what they love talking about.
Medication
A reminder, then a check Names the medication and dose you set, asks if it’s been taken, and tells you if it hasn’t.
Meals
Make sure they’ve eaten A quick check at lunch or dinner, with a gentle nudge if they haven’t had anything.
Your own
Anything you want them reminded about Ask about the physio, remind them the carer’s coming at 2, or just say goodnight.
If they don’t answer

If they don’t pick up, you’ll know within 20 minutes.

Most missed calls are simply someone in the garden. So we try once more after 15 minutes. If there’s still no answer, we email you, and anyone else you’ve added to their care circle.

9:00 am No answer The phone rings for about 45 seconds.
9:15 am We try once more Most people answer the second time.
9:16 am You’re told straight away An email to you, and to anyone else in their care circle with alerts on. Text alerts too, if you want them.
For the person we call

Kind, patient and honest. Every single call.

We designed every call around one question: would you be happy for your mum to get this call? These are the promises we keep.

It introduces itself The first call explains who’s calling and that you arranged it.
It never pretends If they ask, it says it’s an automated assistant, not a person.
It goes at their pace Slow, clear and patient. Happy to repeat itself. Never in a rush.
It speaks up when it matters A fall, pain or feeling unwell is flagged and emailed to you straight away.
They’re always in charge They can end any call by saying goodbye. If they’d rather not be called, the calls stop.
Their words stay private Only you and the people you choose can read the summaries. Conversations are deleted after 30 days.
Pricing

Plans by the minute. As many people as you like.

Try it free for 14 days with 30 minutes, and no card. Then pick a plan by minutes. A 2 minute call every day uses about 60 minutes a month.

30 minutes a month A short call most days $14.95 a month
60 minutes a month One person, every day $29.95 a month
120 minutes a month Two people, every day $49.95 a month
300 minutes a month A big family, or several calls a day $79.95 a month
As many people as you like
A written summary after every answered call
Alerts when a call isn’t answered
Up to five people in each care circle
Hear any call on your own phone first
Start your free trial We’ll remind you 3 days before your trial ends. Nothing is charged unless you subscribe.

Questions families ask

See all questions

They could hear a friendly, caring voice tomorrow morning.

Set it up tonight, hear it on your own phone first, and read how it went over breakfast.

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