Privacy, in plain words
Last updated 1 September 2026This is a summary. It explains what we collect, why, and who can see it.
What we collect
Your name, email and mobile. For each person you add: their name, phone number, where they live, and what you’d like their calls to cover. Recordings and summaries of each call.
Why
Only to make the calls, write the summaries and send alerts. We never sell data or use it for advertising.
Who can see it
You, and the people you add to a care circle. Our team only looks at a call if you ask us to, or to fix a problem.
How long we keep it
Conversations are deleted after 30 days. Summaries are kept while you use CareCall. Delete your account and everything is erased within 30 days.
The full policy
At CareCall, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
We collect information you provide directly to us when you:
- Create an account (name, email address, password)
- Add a senior's profile (name, phone number, preferences, medication details)
- Add care circle members (name, email address)
- Subscribe to our service (billing information processed by Stripe)
We also collect information automatically when you use our service, including:
- Call recordings and transcripts from our daily check-in calls
- AI-generated summaries of call content
- Usage data and log information
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the CareCall service
- Make daily AI check-in calls to your nominated seniors
- Send call summaries and missed-call alerts to your care circle
- Process payments and manage your subscription
- Send service communications and support messages
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party companies that help us deliver our service (e.g., telephony providers, AI services, payment processors)
- Care circle members: Call summaries and alerts are shared with the care circle members you designate
- Legal requirements: If required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Call recordings and transcripts are encrypted at rest and in transit.
Data Retention
We retain your information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict our processing of your information
- Data portability
Cookies
We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings.
Children's Privacy
CareCall is not directed at children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our service.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@carecall.app.