What happens when a call isn’t answered
Exactly who is told, and when.
1
We try again
By default, 15 minutes after the first try.
2
We alert people
If there’s still no answer, everyone in their care circle with alerts on gets an email straight away.
3
You decide what’s next
Call them yourself, ask CareCall to try again, or mark them as okay.
Good to know: Voicemail and silent pick-ups count as no answer.